1. About this policy
KoinKard operates koinkard.com and is located in Lagos, Nigeria.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, join our waitlist, or contact us.
This policy covers our waitlist website. Before launching our crypto and gift card trading services, we will update it to explain any additional processing, including account verification and transaction information.
2. Information we collect
Depending on how you interact with our website, we collect:
- Waitlist information: Your email address and any optional details you submit, such as your name.
- Communications: Information you provide when contacting us.
- Technical information: Information such as your IP address, browser type, device information, pages viewed, referral source, and the date and time of your visit may be collected automatically through standard server logs and website infrastructure.
- Consent records: Information showing when and how you subscribed or withdrew consent.
Please do not submit passwords, wallet private keys, recovery phrases, gift card codes, banking credentials, or identity documents through the waitlist form.
3. How we use your information
We use your information to:
- Register and manage your waitlist subscription.
- Send the launch announcements and product updates you requested.
- Respond to questions and support requests.
- Protect our website against spam, abuse, and security threats.
- Meet applicable legal obligations.
We will explain any materially different purpose and obtain additional consent where required before using your information for that purpose.
4. Our legal bases
We rely on your consent to send waitlist marketing communications.
Where applicable, we rely on legitimate interests to maintain website security and respond to enquiries, after considering your rights and interests. We may also process information to comply with legal obligations.
You can withdraw your marketing consent at any time. Withdrawal does not affect processing that was lawful before you withdrew it.
5. Sharing your information
We may share information with service providers that help us host the website, manage the waitlist, deliver emails, or maintain security. They may process information only for authorised purposes under appropriate contractual arrangements.
Service providers: We use third-party providers that support website hosting, database storage, email communications, and technical security. They may process personal information only as needed to provide those services to us.
We may also disclose information where legally required or necessary to establish, exercise, or defend legal claims.
We do not sell your personal information.
6. Cookies and analytics
At this time, the public waitlist website does not use advertising cookies or third-party analytics cookies. Our website infrastructure may generate basic server logs, and the admin area uses an essential session mechanism to keep authorised administrators signed in.
Where consent is required for non-essential cookies or tracking, we will request it before activating them.
Managing cookie preferences: You can manage or block cookies through your browser settings. Please note that blocking essential cookies may affect admin login or other core website functions.
7. International transfers
Some service providers may process information outside Nigeria.
Your information may be processed in Nigeria and in other countries where our hosting, email, or infrastructure providers operate. Where applicable, we rely on contractual, technical, and organisational safeguards designed to protect personal information during such transfers.
Where international transfers occur, we will use the protections required by applicable data protection law.
8. Retention and security
We retain waitlist information until you unsubscribe, ask us to delete it, or it is no longer needed for launch communications and related records. If the waitlist is discontinued, we will delete or anonymise the information within a reasonable period unless we are required to keep it by law.
If you unsubscribe, we stop marketing communications and delete information that is no longer needed, subject to lawful retention requirements. We may retain a limited suppression record to ensure we respect your unsubscribe request.
We use appropriate technical and organisational measures to protect information. No website or electronic transmission can be guaranteed completely secure.
9. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal information. You may also object to certain processing and withdraw consent.
To exercise your rights, email support@koinkard.com. We may need to verify your identity before responding.
You may lodge a complaint with the Nigeria Data Protection Commission at ndpc.gov.ng.
10. Changes to this policy
We may update this policy as our services develop. The effective date will identify the current version, and we will communicate material changes where required.
11. Contact us
Data controller: KoinKard
Email: support@koinkard.com
Location: Lagos, Nigeria